Exchange or Buy Back

LIFETIME EXCHANGE AND BUY BACK: OUR POLICIES

AUKERA offers beautiful, precious, and valuable fine diamond jewellery. Our jewellery is crafted from the finest diamonds and precious metals. Women choose AUKERA for its design, workmanship, quality and integrity.

As the proud owner of a piece of AUKERA, we do hope you always enjoy your choice. If, however, you do change your mind for any reason, we've got you covered. After all, with AUKERA, there is no room for regret or compromise.

Detailed below are the choices that AUKERA gives you. In case you wish to clarify further, please do not hesitate to get in touch using the Customer Service contact details mentioned below.

AUKERA: CHOICES FOR CUSTOMERS

(1)AUKERA EXCHANGE AND UPGRADE

AUKERA offers you, at any point in time, the option to upgrade your jewellery. Should you wish to do so, you may avail of the AUKERA Lifetime Exchange option.

Eligibility

All AUKERA jewellery bought at an AUKERA Retail Store near you or from our web store at www.aukerajewellery.com with a few exceptions:

Process

  • Please use one of our convenient options to Exchange or Upgrade any jewellery purchased at an AUKERA Retail Store or www.aukerajewellery.com In case of an online exchange, you may contact customer service via the contact details given below.
  • You are requested to present the jewellery in its original condition, with the following: the invoice and all related certificates.
  • In case of a return at an AUKERA store, you will immediately receive an acknowledgement.
  • In case of an online exchange, we request that you ship the piece safely to our warehouse. Or you may request that AUKERA provide a pick-up service to collect the jewellery from a registered address and safely transport it to our warehouse. Shipping and transit insurance costs will be confirmed to you by Customer Service. Requirements for this facility are listed below under "Safe Transportation of AUKERA Jewellery from Customer to AUKERA Warehouse."
  • On receipt of the jewellery at the AUKERA Warehouse, the piece will be checked by the Quality Check Department. If the piece and all other requirements listed above are found to be in order, your request for exchange will be processed.
  • In case there are concerns with the condition of the jewellery or any of the other requirements listed above that are not met, AUKERA Customer Service will reach out to you, explain the concern, and return the jewellery safely to you. The cost of the return shipment will be Rs 2000/- (Rupees Two Thousand Only)
  • In case the jewellery is approved for processing of exchange, you will be issued a Refund of the full value of the prevailing price of diamond and metal, less the original making charges and the GST already paid. In case of non-return of a jewellery certificate a cost of Rs 1000/- will be levied. In case of non-return of a diamond certificate a cost of Rs 5000/- will be levied.
  • Any discounts, offers, gold coins, or loyalty benefits applied at the time of purchase of the jewellery shall be deducted from the value of exchange.
  • You may select a piece of jewellery in exchange for the value confirmed to you by AUKERA for your piece exchanged or a higher value. The difference may be paid at an AUKERA store or online.
  • In case you wish to select a piece at a later date, AUKERA will issue a credit note which may be used within three months of issue.

Non-eligibility

  • Customized and personalised jewellery.
  • If the jewellery is excessively damaged or not in acceptable condition.
  • Pieces that are not accompanied by the original invoice and all related certificates.

(2) AUKERA'S BEST VALUE BUY BACK POLICY

AUKERA understands that, for personal reasons, you might like to return your precious piece of AUKERA and avail of a money-back facility. Should you wish to do so, please avail the AUKERA Lifetime Buy-back facility.

Eligibility

All AUKERA jewellery bought at an AUKERA Exclusive Retail Store near you or from our web store at www.aukerajewellery.com

Process

  • You may present the AUKERA jewellery at an AUKERA Exclusive Retail Store near you or inform Customer Service for an online fulfilment.
  • You are requested to present the jewellery in its original condition, with the invoice and all related certificates.
  • In the event that you avail the facility at an AUKERA Retail Store near you, the store will provide you with an acknowledgement immediately
  • In case you wish to avail the facility online, we request that you ship the jewellery safely to our warehouse. Or you may request AUKERA to pick up the jewellery from a registered address and safely transport it to our warehouse. Requirements for this facility are listed below under "Safe Transportation of AUKERA Jewellery from the Customer to the AUKERA Warehouse".
  • On receipt of the jewellery at the store or warehouse, the jewellery will be checked by the Quality Check Department. In case the jewellery and all other requirements listed above are found to be in order, your request for Buy back will be processed.
  • Buy-back value will be calculated basis full value of the precious metal, based on the prevailing price and 80% (on a piece of < Rs. 3,00,000 invoice value) and 70% (on a piece of > Rs. 3,00,000 invoice value) of the prevailing rate of diamonds. Coloured diamonds will also attract 70% of the prevailing rate of diamonds as buy-back value. In the case of Solitaires 3 carat and up, we will confirm the best price possible as buy back, depending on prevailing market rates.
  • Making charges and GST will be deducted. In case of non-return of a jewellery certificate a cost of Rs. 1000/- will be levied. In case of non-return of a diamond certificate a cost of Rs. 5000/- will be levied the amount will be refunded to you within 8-10 business days. The amount will be processed via RTGS to the Beneficiary Account – in the same name as in the Invoice. If the amount needs to be paid to another party, then a written declaration, and proof of ID that matches the Invoice Name – should be submitted for consideration.
  • Payments will be made only to the name mentioned in the invoice, on presentation of ID proof. In case the purchaser wishes to nominate someone else to receive the amount, an authenticated, signed document will be required.
  • In case of damage, AUKERA will assess the value of the damage and deduct the amount in the refund.
  • Any discounts, offers, gold coins, or loyalty benefits applied at the time of purchase of the jewellery shall be deducted from the buy-back value upon return.

Non-eligibility

  • Customized and personalised jewellery.
  • If the jewellery is excessively damaged or not in acceptable condition.
  • Pieces that are not accompanied by the original invoice and all related certificates

SAFE TRANSPORTATION OF AUKERA JEWELLERY FROM CUSTOMER TO AUKERA WAREHOUSE

  • AUKERA offers the service to safely transport your precious jewellery from your registered address to the warehouse in case you wish to avail of the Exchange or Buy back facility.
  • You are requested to register a pick-up at an AUKERA store near you or contact Customer Service at contact@aukerajewellery.com or at +91 9035454656 between 10:00 AM and 6:00 PM (Monday to Saturday).
  • The pick-up will be arranged by an AUKERA-authorised shipping partner.
  • You will receive a tamper-proof packaging container from us in advance.
  • Please prepare your precious jewellery for dispatch. Secure your jewellery in a tamper-proof container and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless it is destroyed.
  • Please email us at contact@aukerajewellery.com with the following details:
    1. Your registered name, mobile number, and address
    2. Original invoice: scan or photo
    3. Original IGI Certificate
    4. Photos of the jewellery
  • The shipment, with insurance included, will be arranged within 2-3 business days from the date of request.
  • The cost of shipment, including insurance, will be Rs 2000/- (Rupees Two Thousand Only) from any Pin-code in India to the AUKERA warehouse.
  • In case you prefer to ship the item of jewellery to our warehouse using your own choice of shipping service, AUKERA accepts no responsibility for any loss or damage that may occur during the shipping.

CHANGES IN POLICIES

AUKERA reserves the right to modify these policies at any time. Management reserves the right to confirm the final rate of buy back value in case of Solitaires 3 carat and up, Coloured Diamonds and other customized diamonds or jewellery. It is advisable to review the policies frequently. Changes will take effect immediately upon publishing on the website: www.aukerajewellery.com

Any material changes made to the policies will be made here, along with a notification that the policies have been updated.

CUSTOMER SERVICE

At any point during the process, for any clarifications or assistance you might require, please reach out to us at: contact@aukerajewellery.com or call +91 9035454656 between 10:00 AM and 6:00 PM (Monday to Saturday). We will be glad to help.