Shipping policy

Shipping & Delivery Policy 

Last Updated: September 2025 

Aukera Jewellery Private Limited (“Aukera”, “we”, “our”, “us”) is committed to ensuring that every piece of jewellery you purchase is delivered to you securely, in perfect condition, and within the timelines communicated at the time of order. This Shipping & Delivery Policy describes how orders are processed, shipped, and delivered for purchases made through www.aukerajewellery.com and Aukera Exclusive Retail Stores. 

Order Processing and Timelines 

Once an order is confirmed, each piece undergoes a comprehensive quality check before it is prepared for dispatch. Delivery timelines vary depending on the type of jewellery ordered. 

  • Ready-to-Wear Jewellery: Items that are in stock will typically be dispatched within seven to ten business days from the date of order confirmation. These timelines may vary slightly depending on customer location and service availability of our logistics partners. 

  • Made-to-Order Jewellery: Customised, engraved, or specially crafted pieces require additional time for design and production. Such jewellery generally takes three to five weeks to be crafted and dispatched. Customers will be informed of the expected delivery date when placing the order and will receive updates if there are any unforeseen delays. 

During high-demand seasons, festival periods, or under exceptional circumstances such as supply chain disruptions, deliveries may take longer. Aukera Customer Care will inform customers of any revised timelines should such situations arise. 

Shipping Charges 

Aukera offers complimentary shipping for all orders delivered within India. For international orders, shipping charges may apply and will be clearly indicated at checkout. Customs duties, import taxes, and levies applicable in the destination country are the sole responsibility of the customer. 

Packaging and Insurance 

Every piece of jewellery shipped from Aukera is packaged with the utmost care in tamper-proof, secure packaging to protect the product during transit. All shipments are insured until delivery at the customer’s registered address. Customers are strongly advised to inspect the package at the time of delivery. If the packaging appears tampered with or damaged, customers must refuse delivery and immediately inform Aukera Customer Care so that an investigation can be initiated with the logistics provider. 

Delivery Partners and Coverage 

We work with leading and trusted logistics partners, including Blue Dart, Delhivery, and Sequel Logistics, to ensure the safe and reliable delivery of your jewellery. Sequel Logistics, in particular, specialises in the handling of high-value jewellery and is engaged for select shipments. Deliveries are available across most locations in India. For certain pin codes or remote areas, delivery times may be extended depending on serviceability. 

For international shipments, Aukera engages reputed global logistics providers. Typical delivery timelines range from ten to fifteen business days after dispatch, depending on the destination country and local customs clearance procedures. Customers will be updated on the estimated delivery timeline at the time of dispatch. 

Tracking and Notifications 

Once an order has been dispatched, the customer will receive an email and/or SMS confirmation with the shipment tracking number and link. Customers may use this to track their order in real time. Updates regarding the status of the shipment will also be shared by our logistics partners until the jewellery is delivered. 

Responsibility Post Delivery 

Responsibility for the jewellery passes to the customer once the order has been delivered and signed for at the registered delivery address. Aukera will not be liable for any loss, theft, or damage occurring after delivery confirmation. Customers are therefore advised to ensure that they, or a trusted person authorised by them, are available to accept delivery at the registered address. 

Customer Support 

If you have any queries or require assistance with shipping or delivery, please contact Aukera Customer Care by email at hello@aukerajewellery.in or by phone at +91 85490 00621 between Monday and Saturday, 10 AM to 6 PM. Our team will be glad to assist you. 

Policy Updates 

Aukera reserves the right to update or amend this Shipping & Delivery Policy at its discretion. The latest version will always be published on www.aukerajewellery.com and will take effect immediately upon posting. Customers are encouraged to review this policy periodically to remain informed of the current terms.