Aukera stands for integrity. We value the trust our customers place in us. We operate with the highest standards of security and treat all customer data with multiple levels of safeguards.
Collection of Personal Contact Information
We collect your email address from you when you select email during the first contact. This enables us to sync your wish list and shopping cart already created by you on the Aukera website. We also use your contact information to send you offers and recommendations based on your previous orders, your browsing history and your interests.
We may disclose to third party services certain personally identifiable information listed below:
- Information you provide us such as name, email, mobile phone number
- Information we collect as you access and use our service, including device information, location and network carrier
- This information is shared with third party service providers so that we can:
- Personalize offers for you
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Perform behavioural analytics
Use of Demographic and Profile Data
We use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server.
Security Precautions
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Opt-Out
aukerajewellery.com provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. You may delete certain non-mandatory information. You can write to us at the contact information provided below to assist you with these requests.
Questions
Questions should be directed to the following address: contact@aukerajewellery.com
Profile Deactivation
Aukera enables you to temporarily freeze your profile. This temporary action will leave you without an Aukera account and without access to information about your past orders, wish lists, and all other personalised Aukera products and services.
Profile Deletion
Aukera enables you to request to permanently erase your Aukera account. Once requested to delete, all associated information like past orders, wish lists, saved addresses, and any pending benefits will no longer be accessible to you. The 'Profile Deletion' will require you to forfeit future account creation with the same email address, any claims to policies like Lifetime Exchange & Buyback, 30 Day Returns and Refund, product cleaning & fixing and any other policies or services offered by Aukera as well as any claims stemming from product damages and related issues. In the event that your account has any open orders, payments, grievances, shipments, or instalment plans, then Aukera may refuse or delay the deletion of your account.
