Return & Refund Policy

Last Updated: September 2025 

Aaryak Jewellery Private Limited (“Aukera”, “we”, “our”, “us”) takes great pride in the quality, craftsmanship, and integrity of every piece of jewellery we create. We are committed to ensuring that every customer enjoys their shopping experience with us, whether through our website www.aukerajewellery.com or in our exclusive retail stores. While we hope that every piece you purchase brings you complete satisfaction, there may be instances where a return is necessary. This Return & Refund Policy sets out the conditions under which returns may be made, the process for initiating a return, and the manner in which refunds are processed. 

A return may be requested only in specific situations. These include cases where the product delivered is incorrect, where the jewellery is found to have a quality deviation or where the piece has been damaged in transit before delivery. For reasons of personal preference or a change of mind, returns are not permitted. Customers who wish to change their jewellery after delivery may instead avail themselves of our Exchange & Buy-Back Policy, which has been designed to provide lifetime flexibility. 

All return requests must be raised within seven calendar days from the date on which the jewellery was delivered. After the expiry of this return window, no requests for return will be entertained, and only the Exchange & Buy-Back Policy will remain applicable. 

For a return to be considered valid, the jewellery must be unused, unaltered, and in its original condition with photoproof of what defect and product ordered vs wrong delivered. Every return must be accompanied by the original purchase invoice and the IGI certificate that was issued with the product. Jewellery that shows signs of wear, alteration, tampering, or damage after delivery will not be accepted under any circumstances. Similarly, customised designs, engraved or personalised jewellery, and made-to-order pieces are excluded from the scope of this policy. 

Every piece of jewellery that is returned to us will undergo a thorough inspection by our internal Quality Inspection Team. The approval of this team is a mandatory requirement before any refund can be processed. If the jewellery fails to meet the conditions outlined in this policy, or if it does not pass the inspection due to damage, alteration, or the absence of required documentation, the return will be rejected. In such cases, the piece will be shipped back to the customer at their own cost. The decision of the Quality Inspection Team will be final and binding. 

Refunds, once approved, will be made only to the original mode of payment used at the time of purchase. Customers should allow seven to ten business days for the refund to reflect in their account after the piece has been received and approved by the Quality Inspection Team. Certain costs will not be refunded, as these are expenses paid to third parties and are non-recoverable. These include shipping charges, certification fees, labour charges, and GST. In addition, where discounts, promotional offers, gold coins, or loyalty rewards were applied at the time of purchase, their value will be deducted from the refund amount. 

Customers who purchased jewellery online at www.aukerajewellery.com and wish to initiate a return must contact Aukera Customer Care within the stipulated seven-day return window, either by emailing hello@aukerajewellery.in or by calling +91 9035454656 between Monday and Saturday, 10 AM to 6 PM. Once the request is acknowledged, Aukera will provide a tamper-proof shipping kit to ensure the safe return of the jewellery. The customer is required to place the jewellery, together with the original invoice and IGI certificate, into this kit and seal it securely. The jewellery must remain sealed until it is received at the Aukera warehouse. Aukera’s authorised logistics partner will then arrange for the pick-up from the customer’s registered address. A nominal fee of ₹1,000, which includes shipping and insurance, will be charged for this service. 

If a customer prefers to send the jewellery using their own courier service, they may do so at their own risk. In such cases, Aukera will not be held liable for any loss, theft, tampering, or damage that may occur during transit. Any return sent without prior intimation to Customer Care, or without the original invoice and IGI certificate, will not be accepted. 

For in-store purchases, customers may initiate a return by shipping to Aukera Warehouse - 60, 11th Main Rd, 4th Block, Jayanagar, Bengaluru, Karnataka 560011 within the 7 days window, along with the jewellery, invoice, and IGI certificate. The store consultant will conduct a preliminary inspection and forward the piece to the Quality Inspection Team. Only after the jewellery passes the inspection will the refund be processed as per the timelines and conditions mentioned above. 

This Return & Refund Policy is designed to provide clarity and assurance to our customers while safeguarding the integrity of our jewellery. It is provided in addition to, and not in derogation of, the statutory rights available to customers under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. 

Aukera reserves the right to amend, update, or revise this policy at its discretion. Any changes will be posted on www.aukerajewellery.com with the “Last Updated” date, and such changes shall take effect immediately upon publication. Customers are encouraged to review this policy periodically in order to stay informed of the current terms.